SHOP TERMS & CONDITIONS
By purchasing from Eleven and West you agree to the following:
ALL SALES ARE FINAL
At this time I am unable to offer refunds or exchanges. For custom work, you must review it within 48 hours of delivery. If within 48 hours of delivery, and at the sole discretion of Gina Paulson of Eleven and West, reasonable requests for revision will be considered. .
Your purchase contains proprietary material that is owned by or licensed to Gina Paulson of Eleven and West. This material may include, but is not limited to, the design, layout, look, appearance, images, text, date or graphics. You may not use this product or any part of it for commercial purposes. Eleven and West must authorize use by any party other than you the buyer. You may not copy the purchased item nor allow others to copy it. All copy friend, trademarks, design rights and other intellectual property shall remain vested in Eleven and West.
You agree that you will pay for all products purchased through this site and that Eleven and West may charge your payment method for any products purchased. You are responsible for timely payment with a valid payment method.
Eleven and West uses the latest secure software to encrypt your personal information automatically. These are highly secured processors through Squarespace + Stripe services which monitor every transaction 24/7 to prevent against fraud, theft and general displeasure.
The information you provide will never be sold or traded to outside parties. Eleven and West reserves the right to disclose this information where it is require by law and to collect information regarding the ways and frequencies that purchasers interact on the site.
Eleven and West's failure to exercise any right provided herein shall not be deemed a waiver of any further right hereunder. Eleven and West shall not be liable for any failure to perform its obligations hereunder which such failure results from any cause beyond Eleven and West's control. This agreement is not assignable, transferable, or sub-licensable by you except with Eleven and West.
WEDDING SUITE TERMS & CONDITIONS
All design proofs will be delivered digitally through email. It is your responsibility to carefully review your proofs for any errors. That includes: spelling, layout, website URLS, phone numbers, directions, etc. Once you give your final approval any errors are corrected at your expense.
There is a minimum quantity of 25 for any item. It is recommended that you order a minimum of 10 extra for keepsakes and any last minute guests. For hand-calligraphed pieces, an extra 10 will be automatically ordered in case of human error.
Most wedding stationary suites require a 2-4 month timeline from designing to printing and shipping. A timeline and estimated completion date will be included in your contract. Gina will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. Ginawill not be responsible for not meeting deadlines due to delayed client action or response.
Design for wedding day items such as programs, place cards, table number, etc. will generally take place in the months and weeks leading up to your wedding after we have established your final invitation design. All other invitations, announcements and stationery are generally designed and created within a month or two of when you would like to receive them
Gina reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes and estimates are valid for 30 days
All designs and concepts are property of Eleven and West. Gina retains all rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
PAYMENT & RUSH ORDERS
Orders may be considered RUSH if they are needed within a 5 week turnaround. Rush orders are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 15% to your order total. Final payment is due prior to printing. Eleven and West currently accepts cash, check and credit cards. There is a $25 fee for returned checks.
RETURNS & CANCELLATIONS
If there is a need to cancel your order, please contact Gina via Eleven and West right away. If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on the part of Eleven and West, we will do our best to correct the problem.
All shipping and postage will be assumed by the client. Eleven and West is not responsible for any damages incurred during shipping and/or mailing or invitations that are not delivered. Any shipping charges will be added to your final invoice. You may also pick-up your order to avoid shipping charges.
Invitations occasionally incur additional postage because of their weight, or due to the shape of the finished piece. Eleven and West is not responsible for invitations or stationery that is lost in the mail or is destroyed through the mailing process.
DEPOSIT & PAYMENT
The deposit to begin the designing process is $200. The deposit is due at the time of your order. Design will not begin without the deposit. The deposit will be applied to the total amount due for the wedding invitations/other products. The deposit is non-refundable. The remaining balance must be paid in full before sending to print.
All changes, and additions (such as invitation count) must be made 2 months prior to the wedding date. This does not apply to special arrangements, or any other last minute agreement/sale. Two rounds of design changes are included. Once we reach your 4th proof (your 3rd round of design changes), a fee of $20 per additional round will be applied to your order.